Ethics, transparency and good governance
Governance and Sustainability System
Board of Directors
Iberdrola's Group Structure
Environmental Management Systems
This is the corporate website of IBERDROLA CLIENTES ESPAÑA, S.A.U, a company belonging to the group of companies headed by IBERDROLA, S.A. To go to the corporate website of IBERDROLA, S.A., please click on the following link. For more information on the structure of the Iberdrola Group, please consult the groupâ€™s organizational chart by clicking on this link or accessing the content of the Policy for the Definition and Coordination of the Iberdrola Group and Foundations of Corporate Organisation.
IBERDROLA CLIENTES ESPAÑA, S.A.U., is headquartered in Bilbao (Bizkaia), Plaza Euskadi, no. 5. For further information, please e-mail us at the following address GobCorp.IberdrolaClientes@iberdrola.es
IBERDROLA CLIENTES ESPAÑA, S.A.U., is registered in the Companies Registry of Bizkaia in volume 5448 of the Companies Book, folio 1, page BI-63979, entry no. 1, with Tax ID no. ESA-95758371.
The company likewise appears on the Spanish National Markets and Competition Commission's Listing of Electricity Traders under ID no. R2516 and Listing of Natural Gas Traders. These lists were established pursuant to section 46.4 of Act 24/2013 of 26 December on the Electric Power Sector and section 80.2 of Act 34/1998 of 7 October on the Hydrocarbons Sector.
Codes of conduct
IBERDROLA, S.A., parent company of the Iberdrola Group (ultimately holding 100% share capital of IBERDROLA CLIENTES ESPAÑA, S.A.U.), is a member of Autocontrol (Association for Self-regulation of Commercial Communication) and adheres to the Advertising Code of Conduct and the Code of Ethics for E-commerce and Interactive Advertising approved by that Association, which are available on its website www.autocontrol.es.
Moreover, IBERDROLA, S.A., its subsidiaries and all their employees are accountable to the internal rules on Corporate Governance and Code of Ethics, which are available to the users, together with the information relating to compliance thereof, on the website www.iberdrola.com.
IBERDROLA CLIENTES ESPAÑA, S.A.U., licensee of the domain www.iberdrolaclientesespana.es, provides access to this website subject to the following conditions of use:
Access and users
Access to the website www.iberdrolaclientesespana.es is granted to whomever does so under the condition of USER on express, full and unlimited acceptance by the USER of all these CONDITIONS OF USE.
The Portal service is offered free of charge.
With a view to improving the features offered on the website, IBERDROLA CLIENTES ESPAÑA, S.A.U, reserves the right to modify, expand or temporarily discontinue the display, configuration, technical specifications, content and services on the website www.iberdrolaclientesespana.es.es at any time, unilaterally and with no advance notice given to the USER.
IBERDROLA CLIENTES ESPAÑA, S.A.U., also reserves the right to amend at any time these conditions of use, as well as any other specific conditions contained on the website www.iberdrolaclientesespana.es.
In seeking to ensure that all persons, regardless of discapacities, age or technology for access, can navigate the website www.iberdrolaclientesespana.es with no access difficulties, the website has been developed in accordance with the Web Content Accessibility Guidelines X.0 established by the W3C (World Wide Web Consortium). For further information on the accessibility criteria for the portal www.iberdrolaclientesespana.es, please refer to the Accessibility section on the Iberdrola website.
IBERDROLA CLIENTES ESPAÑA, S.A.U., guarantees that all the content and services offered on www.iberdrolaclientesespana.es respect the principle of human dignity, the principle of non-discrimination on the grounds of race, sex, religion, opinion, nationality, disability or any other personal and social circumstance; as well as the principle of youth and child protection.
Conditions of use
The USER undertakes to make proper use of the content and services on www.iberdrolaclientesespana.es, which may never be used for illicit activities or actions which may be contrary to public order, national defence or public health. Any use by the USER of the content and services must adhere to the principles listed in the preceding paragraph.
The USER is expressly authorised to display all the information contained on the website, as well as to make private copies of such information on the USER's computer systems so long as such content is for the USER's exclusive use and not transferred subsequently to third parties.
Intellectual and industrial property
The intellectual and industrial property rights to the content of the pages on the website www.iberdrolaclientesespana.es, their graphic design and computer codes, as well as the trade names, trademarks and distinctive signs that appear therein, are owned by IBERDROLA, unless otherwise stated.
Any reproduction, distribution, commercialisation or transformation of the content without express authorisation by the right holders constitutes an infringement of the intellectual and industrial property rights protected by Law.
IBERDROLA, S.A., may initiate any administrative, civil or criminal proceedings if the USER infringes any of these rights.
Exclusion of guarantees and responsibility
Access to and use of the web pages on www.iberdrolaclientesespana.es will be under the USER's sole and exclusive responsibility.
IBERDROLA CLIENTES ESPAÑA, S.A.U., is not liable for the accuracy, veracity and validity of any information not prepared by the company and whose content belongs to third-party information sources unrelated to the company. In this regard, IBERDROLA CLIENTES ESPAÑA, S.A.U., will only be liable for its own services and the content directly originated by it and identified by its Copyright as a trademark, intellectual or industrial property of IBERDROLA.
IBERDROLA CLIENTES ESPAÑA, S.A.U., neither warrants nor assumes liability for damages of any sort arising from the following circumstances:
1. Lack of continuity in the operation of www.iberdrolaclientesespana.es, or malfunctioning of the website.
2. Lack of usefulness, appropriateness or validity of the services and content offered on www.iberdrolaclientesespana.es in relation to the USER's results and expectations.
3. Existence of viruses or programmes on the USER's computer or presence of viruses in the services provided by third parties through www.iberdrolaclientesespana.es.
4. Knowledge by unauthorised third parties of the type, conditions, characteristics and circumstances of the USER's access to and use of the website and the information and services.
5. Under no circumstances, including negligence, for loss of business, loss of use, loss of profits or loss of data, or for indirect, secondary, special or consequential damages resulting from access to or use of the services offered on the website, or otherwise included within its scope.
www.iberdrolaclientesespana.es use own and third-party cookies to facilitate the browse by his website and obtain major efficiency and customize the services offered to the USERS. For more information about their use, click on Iberdrola Clientes España's, S.A.U. Cookies policy.
Translation into English
All the information and documentation available in the English version of this website is provided for information purposes only. In the event of discrepancy between the content of the English and original Spanish versions, the latter shall take precedence.
Jurisdiction and applicable law
These Conditions of Use shall be governed by Spanish legislation.
In the event of any discrepancy or conflict in connection with the interpretation or application of these Conditions of Use or the website's content, in general, IBERDROLA CLIENTES ESPAÑA, S.A.U., and the USER expressly waive any other venue and submit to the jurisdiction of the courts of justice of the USER's place of residence. Should USERS reside outside Spain, IBERDROLA CLIENTES ESPAÑA, S.A.U., and the USER expressly waive any other venue and submit to the jurisdiction of the courts of justice of the city of Bilbao.
The website www.iberdrolaclientesespana.es provides links to other websites or content owned by third parties. The sole purpose of the links is to offer the USER the possibility of complementing the information through those links. IBERDROLA CLIENTES ESPAÑA, S.A.U., assumes no liability for the results that access to those links could have for the USER.
The USER and, in general, any natural person or legal entity intending to establish any technical link device between its website and the website www.iberdrolaclientesespana.es must first obtain prior written authorisation to do so from IBERDROLA CLIENTES ESPAÑA, S.A.U. The establishment of the link does not imply the existence of a relationship between IBERDROLA CLIENTES ESPAÑA S.A.U., and the owner of the website with which the link is established, or the acceptance or approval by IBERDROLA CLIENTES ESPAÑA, S.A.U., of its content or services.
IBERDROLA CLIENTES ESPAÑA, S.A.U. (the "Company") is committed to protecting your privacy and guarantees compliance with the legislation on the protection of personal data and, in particular, that your personal information will be processed: in a lawful, loyal and transparent manner; in accordance with specific explicit and legitimate purposes; only if it is adequate, relevant and limited to what is necessary in relation to the processing; accurate and up to date; in such a way as to allow identification of the data subject only for the time necessary for the purposes of processing; guaranteeing their security.
You have the right of access to the personal data being processed, as well as the right to request the rectification of inaccurate data or, where appropriate, to request their erasure when the data are no longer necessary for the purposes for which they were collected, as well as the right to object and restrict the processing and the data portability. If your consent was obtained, you have the right to revoke it at any time.
You may submit their requests to exercise their rights free of charges (including a copy of your national identity card or equivalent document) by contacting to the Data Protection Officer of the Company, Mr. Alfonso Menchén, through the following channels:
In the event that you have not obtained satisfaction in the exercise of your rights, you may file a complaint with the Spanish Data Protection Agency or equivalent control authority.
Binding Corporate Rules (BCR)
Data transfers are carried out in accordance with applicable data protection laws and our Binding Corporate Rules ("BCR").
The Iberdrola Group's BCRs reflect European legislation on data protection (General Data Protection Regulation). The fact of having the BCRs implies that all the companies in our Group that sign them have to comply with the same internal rules.
You can download a copy of Iberdrola's BCR.